Frequently Asked Questions
What is Friendswin?
Friendswin is a social networking company providing cutting-edge video-enabled communications products which allow friends to communicate in an entirely new way. Friendswin is the ultimate web destination where friends can meet, hangout, socialize, have fun and make money online.
In addition to standard social networking features, Friendswin also offers premium services such as: How can I get involved with Friendswin?
Friendswin is a membership based company which offers three (3) levels of association with the company: For features such as Video Dating, will I be able to localize my search criteria?
Absolutely. Our site will offer localization for many of our features.
Is your site secure?
Yes. Our website is extremely secure. It is SSL compliant and all personal data is encrypted for storage in our database with 128-bit encryption.
I cannot login to Friendswin. What should I do?
As you are trying to login, our system will compare your login ID and password to information stored in our system. If they do not match, you will get an error. You should request a new password by clicking on “Forgot Password?” link at the bottom of the login area.
NOTE: This will reset your password to a computer-generated password and the new password will be e-mailed to your e-mail address on file.
You will need to check your e-mail for this newly-generated password. Write it down and then return to the Friendswin login and enter this new password.
After you login, use the “Edit My Password” link to change your password to something you can remember.
Friendswin Support Ticketing System – How do I submit a ticket?
Please use this support ticketing system to report and track all issues or concerns you may have.
To submit a ticket, click on the “Support” link on the bottom of the Friendswin page.
If you have not used the support ticketing system before, you will need to “Register”. When you register, please use the same e-mail address and password you used when you joined Friendswin.
Login, select “Submit a Ticket” and enter the following: After completing your information, click on “Submit Ticket” and the ticket will be posted in our support system.What happens when I submit a ticket?
You will receive an e-mail confirmation with links to your submitted ticket. If you need to add additional information, click on the ticket link. Do NOT "reply" to the e-mail because e-mails do not provide audit trails and tracking. ALWAYS click on the ticket link.
When technical support receives your ticket, it will be routed to the appropriate person based upon the "department" specified. We may need additional information to troubleshoot or resolve your issue. In that case, we will reply to your ticket requesting the information we need. When we solve your problem, we will reply with answers or information about how we solved the problem.
We will then "close" the ticket. When you receive our reply, if we have solved your problem, please do NOT reply to thank us. When you do, it re-opens the ticket and delays the support process.
If we did NOT answer your support issue to your satisfaction, DO reply back with your concerns.
Please do NOT submit a second ticket for the same problem. ALWAYS simply reply by following the link in the e-mail or go on the Friendswin site, click on “Support” at the bottom of the screen, login to the support system and open your “Tickets,” then reply.
What is the difference between a free member, a subscriber and an IMR?
Anyone who joins Friendswin is a member.
A Free Member is simply a member who has not yet paid to subscribe for our premium products such as Video Resumes, Video Dating, Video Social Networking and Video Conferencing.
A Subscriber is simply a member who pays $9.97 per month and enjoys unlimited access to all of our premium products.
An Independent Marketing Representative or “IMR” is simply a member who has elected to join as a business builder and possibly earn money with Friendswin. An IMR can also be a subscriber.

How does an IMR make money?
IMRs earn commissions two (2) ways: Are there any qualifications for an IMR to earn commissions?
Yes. In order for an IMR to earn commissions in the matrix, they MUST generate a minimum of $9.97 (sell one subscription) a month in PSV. This qualifies the IMR to earn commissions on the first 4 levels of the matrix. In order to earn commissions on levels 5 through 8, IMRs must generate additional PSV. As an IMR, does buying my own subscription qualify me for commissions?
Absolutely.  You'll qualify for commissions on Levels 1 through 4 with your own paid subscription.  Typically, it is difficult to sell others on something you are not using yourself. Click HERE to order your own subscription now!
If I sign up an IMR and he or she become a subscriber, does that count toward my PSV?
No. Your PSV is your own personal sales. When an IMR becomes a subscriber, the subscription cost of $9.97 will show up in his or her own PSV, however, that same $9.97 shows up in your GSV and increases your commissions!
What happens if one of my subscribers becomes an IMR?
You will lose the $9.97 from your PSV, but gain it in your GSV as that subscriber will now be in your downline as an IMR. Essentially, you lose a personal subscriber but gain a business partner and you still get a commission on the subscription based upon the level on which the person entered your IMR matrix.
Can I lose my position in the Matrix ( IMR)
Yes. You can lose your position in the matrix three (3) different ways. NOTE: You can guarantee your position in the matrix by subscribing yourself. Does Friendswin provide tools to help IMRs recruit other IMRs or find subscribers?
Yes. Friendswin has created marketing campaigns to help IMRs build both their subscriber-base as well as recruit other IMRs. Each campaign type provides banners, links and sample e-mails geared toward the specific campaign. I am NOT receiving e-mail from Friendswin. What should I do?
You’re e-mail provider might not deliver any or all of your messages from Friendswin to your inbox. To ensure that you receive messages from Friendswin, please follow the easy instructions below to quickly add us to your address book.
Note: Instructions may vary depending on your browser or e-mail client version.
The very 1st step is to add "topdog@friendswin.com" and "support@friendswin.com" as new contacts in your e-mail contact manager. Check the list below for other instructions on configuring the various e-mail clients to receive e-mail for Friendswin.

MSN Hotmail AOL - Old Version AOL - New Version ALTERNATIVE: NOTE: You may also have to enter the domains of all other senders you wish to receive mail from
Yahoo Mail Classic New Yahoo Mail SBC Global (AT&T - Yahoo) Gmail Comcast
Comcast DEFAULTS to blocking and deleting ALL messages suspected of being SPAM before they ever reach your inbox. Please make the following changes: BellSouth
BellSouth DEFAULTS to blocking and deleting ALL messages suspected of being SPAM before they ever reach your inbox. Please make the following changes: Now you should receive all important messages from Friendswin and our members. If you experience any problems, please contact your email provider for more details.
NOTE: If you use a different e-mail provider and you have solved the problems in receiving Friendswin e-mails, please send us a ticket outlining your solution and we will update this list.
Will my commissions be taxed as they are accrued or paid?
No. If you are a U.S. resident or business, you MUST enter your SSN or EIN before being eligible to receive commissions. You will receive a Form 1099 at the end of the year showing the total commissions paid.
Residents of other countries must follow their country’s laws and regulations.
On what days are commissions paid?
We currently calculate all commissions as of the last day of the month and cue up payment on the 15th of the following month. We may elect to change the pay cycle from monthly to bi-weekly or weekly in the future.
What payment methods does Friendswin use to pay commissions?
For all U.S.-based members, Friendswin will pay commissions and bonuses via the following methods: For foreign members, Friendswin will pay commissions and bonuses via the following methods: NOTE: There are different fees associated with the various options.
What payment methods does Friendswin accept for subscriptions?
For all US-based members, Friendswin will accept subscription payments via the following methods: For foreign members, Friendswin will accept subscription payments via the following methods: How many hours per week must I work to earn commissions?
You are not paid per hour of work. You are an independent contractor, so you set your own hours based upon what you feel is required to build your business.
Can “Free Members” or “Subscribers” earn commissions?
NO. Only IMRs are eligible to earn commissions.
Will I be able to make money by referring other members to Friendswin?
Yes. You would be required to join as an IMR. IMRs get paid in a 5 by 8 forced matrix. Please see the compensation plan for details. What does “Forced Matrix” mean?
Forced Matrix simply means that IMRs can only have 5 other IMRs on their first level. Once that level is "full,” additional sponsored IMRs are “forced” to take positions in the first open slots present in their personal matrix. The process of placing IMRs under other IMRs in your downline is called “spillover.” See the Compensation Plan for details.
The system will not accept the "verification code" I enter. What can I do?
One of our members reported a similar problem. They were using McAfee for their PC's security.This is what they found:
“I kept digging and found a Microsoft site (http://support.microsoft.com/kb/308260) that walked me through a series of checks to fix web page display problems. The second step said to check one's anti-virus program. I painstakingly went through my McAfee suite and disabled things one at a time and then tested the site. I found turning off the setting for "Web ad blocking" solved the problem. This is not very intuitive but it provided the solution.”
What if my referral does not show on my referral page?
If an individual whom you have sponsored does not show on your referral page, the person you referred must send a “support ticket” to request to be placed under you (the referrer).
If you send in the request, your request will be denied. We must ensure the member wishes to be moved.
Please include all names and IMR numbers when contacting Friendswin.
How old do I have to be to participate in Friendswin?
IMR - You must be 18 years or older to join as an IMR
Subscriber – You must be 16 years or older to join as a subscriber.
Can I have more than one account?
No. You are only allowed one member account per person.
Can I sponsor my children as an IMR?
Yes, as long as your children are at least 18 years old.
Is there a limit or requirement on how many IMRs I can sponsor?
No. We suggest you should find 5 people who share the same vision you do in building a business. Obviously, some people will sponsor more, some fewer. Can I earn more money by finding more than 1 subscriber?
Absolutely. You get paid 8% of the subscription price for each subscription you personally sell. In addition, the more subscriptions you sell, the more levels you are qualified to earn commissions on.
Am I required to work with everyone in my downline?
There is no “magic” involved in building this business. Those who do not help new IMRs develop their businesses will meet with limited success. Therefore, a responsibility of sponsorship is to work with everyone on your team, helping them learn the business and encouraging them during the critical early months.
Can I email other opportunities to my genealogy (downline)?
No. To be successful in our business model, we require trust. You cannot approach other people about other opportunities due to the fact that many in your downline were probably sponsored by other people. Members who abuse this rule will be subject to termination.
Can companies be sponsored? If you own a company, can you sponsor your company or can your company sponsor you?
Yes and no... If your company has a tax EIN number and separate bank account, then it's allowed. If you use your SSN for the company, then it is NOT allowed. You cannot use the same SSN for two entities.
What should I know before I join?
Read our Policies and Procedures and our Frequently Asked Questions. And, of course, talk to the person who referred you to our company.
As an IMR, am I an employee of Friendswin?
No. You are an independent contractor responsible for your own business.
Can I cancel my membership as a subscriber or IMR at any time?
Yes, but if you cancel your IMR membership, you will be dropped from the matrix and you will not be eligible to earn future commissions.
When will I be billed for my monthly subscription fees?
You will be billed monthly on the day you first became a subscriber. For example, if you subscribed (or upgraded) on the 17th of the month, you will be billed monthly on the 17th.  Are we required to pay a monthly membership fee?
No. We do not pay a monthly membership fee. As an IMR, you are however required to generate a minimum of $9.97 per month (in subscription fees) to earn commissions on levels 1 through 4. You can choose to become your first subscriber and immediately qualify to start earning commissions.
Is there a limit on the number of subscriptions I can sell?
No. You are paid commissions on subscriptions you personally sell and you also earn commissions on all subscriptions sold by IMRs in your matrix. The more subscriptions everyone sells, the more everyone will earn.
As a subscriber, am I required to pay $9.97 a month or can I pay as I use the services?
You can make that decision based upon what is best for you. Many of the features of our site are FREE to all members. We do, however, charge for our premium services such as Video Dating, Video Conferencing, Video Resumes, etc. Paying a fee of $9.97 provides you with UNLIMITED use of the site. For video conferencing, if you chose to pay a la cart, you will be billed at the rate of 50 cents per hour.
As a free member, you can “view” videos created by others but you cannot “save” a video you create until you become a subscriber.